Refund and Returns Policy

Velet Cosmetics would like to thank you for your purchase.
We offer a refund and/or exchange within 15 days of your purchase. If 15 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.


Eligibility for refunds and exchanges


Your item must be unused and in the same condition in which you received it.
The item must be in the original packaging.


If the item in question was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email to hello@veletcosmeticsofficial.com and send your item to: Camino de enmedio 17 (03300) Alicante SPAIN.

Exempt Goods
The following goods are exempt from reimbursement:

  • Gift cards (gif cards).
  • Any item that is not in its original condition, is damaged or missing a part for reasons that were not due to our error.
  • Any item that is returned more than 15 days after delivery.
    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    If approved, then your refund will be processed and a credit will be automatically applied to your credit card or original payment method within a certain number of days.

Late or Missing Refunds

If you have not yet received a refund, first check your bank account again. Then contact your credit card company. It may take some time before your refund is officially posted.
If you have done all this and still have not received your refund, please contact us at our email address above.

Shipping


It must be sent to the following address Camino de enmedio 17,(03300) Alicante SPAIN or specify the pick up address of our shipping company.
Shipping costs will be charged to Velet Cosmetics.
Depending on where you live, the time it takes for your exchanged product to reach you may vary.

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